Kayla Schaller-Greenwood

VP of Operations

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Professional Experience

Kayla Schaller-Greenwood is the Vice President of Operations at Workforce Solutions, where she leads HR consulting, recruiting strategy, and operational delivery for clients across multiple industries, with a strong focus on CPA firms and professional services.

With over 10 years of experience in human resources, Kayla partners closely with business owners and executive teams to build practical, compliant HR infrastructure that supports growth. Her work spans HR audits, policy development, recruiting strategy, and process optimization, with a focus on creating systems that are both scalable and sustainable.

Kayla is known for her pragmatic approach to HR. She understands that small to midsized businesses often lack the time, budget, and internal resources for overly complex or theoretical solutions. Instead, she meets organizations where they are, delivering practical, compliant strategies that can be implemented and maintained in real-world operating environments.

She also works closely with leaders to establish clear expectations, strengthen accountability, and implement performance management approaches that align with day-to-day operations. Her ability to balance tactical execution with strategic direction allows organizations to move initiatives forward while maintaining focus on immediate business needs.

Kayla is actively engaged in national and regional HR and accounting industry organizations, where she contributes to thought leadership, facilitates peer collaboration, and partners with firm leaders across the BDO Alliance and AICPA communities. She is also a frequent speaker at industry conferences, sharing practical insights on HR compliance, recruiting strategy, and building effective HR functions within growing organizations.

Industry Focus

  • CPA firms 2022-present
  • Manufacturing 2012-2022
  • HR consulting for small businesses and professional services 2022-present

Areas of Experience

  • HR Compliance & Practical Infrastructure
    • HR audits and compliance reviews
    • Employee handbook development and policy design
    • Building HR frameworks that balance compliance with real-world application
  • Talent Acquisition & Workforce Strategy
    • End-to-end recruiting strategy and operations
    • Campus recruiting strategies, internship program development, and early talent partnerships
    • Leveraging automation and tools to improve recruiting outcomes
  • HR Systems & Process Optimization
    • ATS implementation and optimization
    • Workflow and process design to improve efficiency and consistency
    • Building scalable HR processes for growing and multi-entity organizations
  • Employee Experience & Communication
    • Employee relations and issue resolution
    • Communicating complex HR concepts (policies, total rewards, expectations) in a way employees understand and use
    • Designing programs that improve engagement, clarity, and retention
  • Organizational Development, Performance & Accountability
    • Developing clear expectations through job descriptions and role design
    • Designing practical performance management approaches that leaders can consistently apply
    • Coaching leaders on accountability, feedback, and performance conversations
    • Partnering with executive teams to drive HR and operational initiatives
  • Training & Development
    • Development and facilitation of HR and leadership training programs
    • Compliance-based training (e.g., respectful workplace, expectations, workplace conduct)
    • Creating engaging, practical learning experiences for employees and leaders

Education

Bachelor of Science Degree in Psychology, Minor in Sociology – University of Wisconsin-La Crosse

Professional Affiliations

  • BDO Alliance USA – Business Resource Network (BRN); Member | Jan 2025 – Present
  • BDO Alliance CHRO Roundtable; Co-Chair | Nov 2025 – Present; Co-founded and co-chair a CHRO roundtable in partnership with BDO Alliance, facilitating quarterly discussions among HR leaders in CPA firms focused on sharing best practices and advancing HR strategy across firms.
  • AICPA Medium MAP Group – Firm HR Subcommittee; Chair | Jan 2024 – Present; Lead and facilitate an HR leadership group for AICPA member firms, coordinating monthly meetings and guiding peer-to-peer collaboration on HR practices impacting mid-sized CPA firms.
  • CPA Firm Management Association (CPAFMA); Member | Nov 2025 – Present
  • Association for Accounting Marketing (AAM); Member | Nov 2025 – Present; Serve in programming committee to assist with HR topic build outs.
  • National Society for Human Resource Management (SHRM); Member | 2012-2015 and Sep 2022 – Present;
  • Sauk-Columbia SHRM; Member (Former Board Member) | 2013-2015 and Sep 2022 – Present
  • GMA SHRM; Member | 2021-2022 and May 2023 – Present